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Resources by Topic >> Transportation

General Resources

301-562-5360 (voice) | 202-638-3780 (TTY)

MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using bus or rail. If you think you may need paratransit service, see our eligibility requirements.

Commuter Connections
777 North Capitol Street, NE, Suite 300 , Washington , DC 20002
1-800-745-RIDE (voice) | (202) 962-3218 (fax)

Commuter Connections is a regional network of transportation organizations coordinated by the Metropolitan Washington Council of Governments. If you live or work in the Metropolitan Washington D.C. area, Commuter Connections can provide you with information on all your commute options, so you can make a smart choice about how you travel to work. Commuter Connections also helps employers establish commuting benefits and assistance programs, including telework/telecommute programs, for their employees.

DC Center for Independent Living
1400 Florida Ave, NE, Suite 3, Washington, DC 20002
202-388-0033 (voice)

The DCCIL is managed by and for persons with a variety of disabilities. The DCCIL is a community based, private non-profit organization that promotes independent life styles for persons with significant disabilities in the District of Columbia. DCCIL has four core independent living services: (1) Independent living skills training including travel training, (2) Peer counseling, (3) Advocacy and legal services, and (4) Information and referral to community services.


Disability.gov connects people with disabilities, their families, and the organizations that support them to important information about:
  • Disability benefits (guides, programs, applications, etc.)
  • Civil rights (ADA information, accessibility guidelines, employment rights, complaint procedures, etc.)
  • Community life (history of the independent living movement, personal care assistance services, sports and leisure activities, etc.)
  • Education (IDEA and IEP information, teaching materials and strategies, classroom supports, college prep, etc.)
  • Emergency preparedness (inclusive emergency planning, disaster recovery assistance, emergency service accessibility, etc.)
  • Employment (career planning, workforce development, internship programs, hiring and recruiting information, etc.)
  • Health care (disability and condition information, services and providers, caregiving options, financial assistance, etc.)
  • Housing (housing laws, home buying guides, supportive housing options, home modification, etc.)
  • Technology (accessible technology guidelines and standards, assistive information technology, assistive educational technology, financial assistance, etc.)
  • Transportation (laws, travel guides, providers, vehicle modification, safety and complaint procedures, etc.)

Disability.gov's Guide to Transportation

Transportation plays an important role in enabling people with disabilities to travel and live independently. Depending on where you live, your destination and your physical needs, transportation choices might include paratransit, accessible taxis, public transportation or volunteer drivers from nonprofit organizations or local government agencies.

Disability.gov’s Transportation section has a broad range of resources about transportation-related issues. The May 2014 edition of the Disability Connection newsletter offers information about “10 Things You Need to Know about Trains, Planes and Automobiles.” In addition, we have developed this guide to connect you to programs, services, government agencies and organizations that can help you find the transportation resources you need. For information about disability parking placards, hang tags or license plates, contact your state’s Department of Motor Vehicles.

Economic Security Administration, H Street
645 H St, NE, Washington, DC
202-698-4350 (voice) | (202) 724-8964 (fax)

Health (insurance)

Entering the World of Work: A Guide to Employment Programs for Adults with Disabilities in Alexandria, Arlington, Fairfax & Falls Church

This guide, written by the Arc of Northern Virginia, covers the following key issues:

  • When to start preparing for entry into the workforce.
  • What you need to know to prepare for and stay on the job.
  • Whether working will affect your child’s benefits.
  • Which steps to take now to protect your loved one’s financial future.
  • How he or she will get around.

Greyhound (DC Station)
1005 1st St, NE ,
1-800-231-2222 (voice)

Greyhound is a private bus service that operates nationwide.

Guide to Traveling for the Disabled

This resource guide was created for people with disabilities and designed to provide traveling advice that touches on the unique needs and challenges faced by the disabled population when traveling.

Medical Transportation Technology's On the Move Program

How do YOU get where you need to go? Learning how to ride public transit provides individuals with disabilities a multitude of benefits: increased independence and confidence, increased opportunities for vocational, educational and social pursuits, and the development of important life-long independent living skills. MTM's On the Move program operates under a contract with Metro to provide intensive and personalized one-on-one travel training services to individuals with disabilities in Washington DC. During travel training activities, our travel trainers work with each individual to increase their travel skills so they can safely and independently ride buses and trains to their chosen destination. For some, travel training may be completed in a short amount of time; for others, it may take longer to learn and be comfortable riding their route independently. We work closely with the individual as well as those involved in their care to ensure that training is comprehensive and satisfactory.

Participating individuals must be eligible for either Metro's Reduced Fare program or MetroAccess. Participation in travel training is free and does not affect an individual's eligibility for MetroAccess.

Metro Customer assistance
202-637-1328 (voice)

Metro Elderly and Disabled Transportation Advisory Committee
202-962-2504 (voice) | 202-638-3780 (TTY)

Transportation (Metro)

Metro Elevator outages/service disruptions
202-962-1212 (voice)

Transportation (Metro)

Metro Elevator outages/shuttle service
202-962-1825 (voice)

Transportation (Metro)

Metro Fare distribution and sales
202-962-5722 (voice)

Transportation (Metro)

Metro Lift–equipped Metrobuses
202-962-1825 (voice) | 1-800-523-7009 | 301-588-7535 (TTY)

Transportation (Metro)

Metro Lost and Found
202-962-1195 (voice)

Transportation (Metro)

Metro Reduced fare program
202-962-1558 (voice) | 202-962-2033 (TTY)

Transportation (Metro)

MetroAccess complaints
202-637-0128 (voice) | 202-962-2033 (TTY)

Transportation (Metro)

Metrorail parking
202-962-1066 (voice)

Transportation (Metro)

Securing a Future for Your Child with a Disability: A Parents Guide to Adult Services in Alexandria, Arlington, Fairfax and Falls Church

This guide, written by the Arc of Northern Virginia, will help you answer the following questions:

  • Who’s in charge of key life decisions.
  • Whether your adult child is eligible for government support.
  • What kind of jobs and day support programs are available.
  • Which recreational activities are best.
  • How he or she will get around.
  • Where they’ll live.

Transit police (emergency)
202-962-2121 (voice) | 202-962-2033 (TTY)

Transportation (Metro)

Transport DC Program
1-844-322-7732 (voice)

The DC Taxicab Commission's "Transport DC Program" enables MetroAccess users who are District residents to get a taxi (a wheelchair accessible one if needed) within the District of Columbia for $5 one-way (payable with cash, credit or debit), plus free fare for up to two companion riders. The program also offers flexibility for ride reservations to be made one hour before the ride is needed.

Travel Accessibility Resources for the Disabled and Handicapped

This webpage offers a range of travel-related tips and information for individuals with disabilities, including:

  • preparation (e.g., packing items)
  • passenger rights
  • available assistance services/accommodations
  • vacation packages
  • and more

Union Station
50 Massachusetts AVE NE, Washington, DC

Union Station is DC's main transportation hub. It connects the Metro, Amtrak, VRE (Virginia Railway Express), MARC, and Megabus.

Washington Metropolitan Area Transit Authority (WMATA)

MetroAccess is the ADA para transit service for the Washington D.C. metropolitan area. MetroAccess is sponsored by the Washington Metropolitan Area Transit Authority (WMATA), local governments, and the other local fixed-route transit systems in the metropolitan area. Only riders who meet the criteria specified by the ADA and who have been certified as eligible can use MetroAccess. Eligibility is based on your functional limitations. The WMATA, also called Metro, is the major public transportation provider. Metro has two main transit systems. Metro Bus Metro Rail. Services provided by Metro for people with disabilities include: Free training and orientation in how to use public transportation

Ways to Communicate with WMATA

1. Community-based-organization (CBO) members can direct questions and suggestions directly to CBO & diversity manager Dulce Carrillo in person when onsite, via telephone (202) 962-5041, email dmcarrillo@wmata.com or postal service at 600 Fifth St. NW, Washington, DC 20001.

2. CBOs can invite WMATA to participate in numerous ways. This includes presenting at a meeting of your constituents, taking part in a panel or seminar on a topic of interest, such as Know Your Rights Under Title VI, How to sign up for a Senior SmarTrip® card, and other topics….

3. Individuals can contact WMATA Customer Relations at (202) 637-1328 or online at wmata.com/contactus, the main funnel for collecting feedback from the public.

4. Participate in numerous feedback opportunities on various WMATA-led projects throughout the year, including surveys, project-specific public meetings/activities/events, hearings and focus groups. CBOs will be notified directly by the CBO & Diversity Manager when there are feedback opportunities available.

5. Speak with WMATA staff at a wide variety of local festivals and events.

6. Apply for a position on the Riders Advisory Council (RAC). Additional details, including meeting times and dates are posted online at http://wmata.com/about_metro/riders_advisory_council.

7. Attend an Accessibility Advisory Committee (AAC) or subcommittee meeting. You may also apply for a positon on the AAC. Additional details, including meeting times and dates are posted online at http://wmata.com/accessibility/advocacy_policy.

Yellow Cab
202-544-1213     (voice)

Yellow Paratransit is one of two cab companies selected to provide Wheelchair Accessible Cab service. 

Yellow Cab (wheel chair accessible)
202-544-1213 (voice)


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