OPC-DC Consumer Alert

Monday, September 26 - Monday, October 3, 2022

Contact: OPC-DC   (202) 727-3071  

Sponsored by: The Office of the People’s Counsel for the District of Columbia

https://opc-dc.gov/

The Office of the People’s Counsel for the District of Columbia (OPC-DC) has heard from increasing numbers of utility company customers whose service has been disconnected during July and August.

OPC recommends consumers facing disconnection take the following steps:

1. Contact your utility immediately to learn whether a bill payment plan can be made.
2. Inform the utility if there are severe or special circumstances such as a resident with medical equipment needs in the home.
3. If you cannot reach an agreement, call OPC immediately at (202) 727-3071. We will make all reasonable efforts to prevent termination of service.
4. DO NOT wait until your service is disconnected. It is far more difficult to resolve complaints once service has been shut off.
5. It is very important to make whatever payment you can, because the utility companies take your payment history into account when negotiating.
6. If you dispute what you have been billed, you must make an official complaint, with the utility, OPC or the Public Service Commission, just calling will not ensure your service stays on.