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Private Transportation
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In January 2010, two cab companies, Yellow and Royal, began a pilot project the National Capital Region Transportation Planning Board to provide wheelchair-accessible taxi service in DC. The companies currently offer limited service with modified, new Toyota Sienna minivans.
Yellow Cab: (202) 544-1213
Royal Cab: (202) 398-0500
Here are a few important tips to remember to make your taxi trip easier:
- The service has limited availability during this trial period. For the best response time, trips must be booked through dispatch, and it is reasonable to expect to wait 30 minutes for a cab. Please do not call both companies to request service for the same trip.
- When you call to order an accessible taxi:
- Please be familiar with the dimensions of your wheelchair because the ramps cannot accommodate oversized mobility devices (wheelchairs or scooters more than 30 inches wide by 48 inches long or weighing more than 600 pounds when occupied).
- Since the ramp is located at the rear of the vehicle, you must enter from the street level. Choose a pick-up location where you can access the street. This could be a driveway or the closest street intersection with curb cuts or sidewalk ramps.
- This pilot project provides curb-to-curb taxi service. A passenger may request additional assistance beyond the curb, but the driver is not obligated to provide it.
- By law, fare for a wheelchair-accessible taxi trip must be the same as that for taxi trip in a standard sedan. However, some common additional fees (e.g., for luggage) may still be charged. If you have a question about the fare, ask your driver. You may also find it helpful to request a receipt.
- If the driver provides good customer service, consider tipping him or her.
- Your feedback on this trial service period is important. An online survey will be available shortly. In the meantime, e-mail your concerns and commendations to tpbcoordination@mwcog.org.
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